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Shipping
Shipping Information and Options
Before validating your purchase you can choose in the "Your Cart" page which shipping service you prefer.
If you place your order before 12 noon UTC + 1 noon, your order will be processed the same day. Orders placed after 12 noon will be handled the following day.
In the cart, you will see the transit times once the order is shipped from our warehouse. The date of availability of the product can be found in the tab of each product.
Shipping times are counted by weekdays. No shipments are made on weekends or holidays.
You can select any of the following shipping services:
Regular shipping
With this shipping service, can receive your products in a reasonable time at the lowest possible cost.
Priority Shipping
With Priority, you receive your products in a shorter period of time handled by the best carrier available in your country.
Express delivery
Our premium service guarantees the fastest possible delivery, while you will prioritize your order over any other order. This means that if there is a lack of stock, your order will always be of the highest priority.
Shipping by Puntopack
This service is available in Spain and France where we offer you the possibility of sending your order to a commercial establishment near your residence. From here you are able to pick it up yourself.
What should I keep in mind about shipments?
We ship worldwide except on some islands.
If you place your order before 12 noon UTC + 1 noon, your order will be processed the same day. Orders placed after 12 noon will be handled the following day.
The cost of shipping is different for each country and for each type of product, in exception of high volume products, the price of shipping can be from free to 8.95 €. You will always have this information in the cart before payment.
In some countries like Spain or France you can choose between home delivery, or delivery at a point of convenience. We are working to extend this service to everyone.
Are there any extra costs?
Depending on some concepts, sometimes there is s small additional surcharge, mainly these surcharges are:
- Orders that exceed 30 kgs have an extra charge of 2.99€
- Oversized products that require special packaging may have an additional cost indicated at checkout
- Non-common destinations, such as some islands have an extra charge of 5€
Information about international shipments
Our warehouses are located in Spain. However, we always use familiar, local carriers according to each country.
The transit times for orders are as follows:
Spain, France, Italy and Portugal: 1 to 3 days
Germany, England, Belgium, Denmark, Holland, Austria: 3 to 5 days
Other European countries: 4 to 7 days
Africa: 8 to 15 days
Middle East: 10 to 12 days
Asia: 7 to 12 days
United States and Canada: 10 to 12 days
South America: 10 to 15 days
Will I have to pay customs and import duties?
The cost of customs fees will be in charge of the client, since there are taxes from the country of receipt and these costs are not linked to our sales service.
VAT outside the European Union
VAT is not included in our prices for customers outside the EU.